Refund policy

Last Updated: July 11, 2026

At Lore Collectibles, we are committed to delivering premium-quality collectibles and providing clear expectations regarding returns, refunds, damaged or defective items, reservations, pre-orders, and cancellations.

Quality Guarantee

Each Lore Collectibles product is inspected during manufacturing and again before shipment. Products are packaged carefully to reduce the risk of damage during transit.

Because collectible figures are manufactured and finished individually, minor variations in paint application, color, sculpting, alignment, or finish may occur. Minor variations that do not materially affect the product’s appearance or function are not considered defects.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or materially different from what you ordered, contact us within 14 days of delivery at info@lore-collectibles.com.

Please include:

  • Your order number

  • A detailed description of the issue

  • Clear photographs or video showing the item, packaging, and any damage

After reviewing the request, Lore Collectibles may provide an appropriate resolution, which may include:

  • Replacement of the affected item or part

  • Exchange

  • Refund to the original payment method

  • Store credit

  • Another reasonable resolution when replacement inventory is unavailable

Lore Collectibles may require the item to be returned before issuing a replacement, exchange, or refund. If the issue is confirmed as damage, defect, or fulfillment error attributable to Lore Collectibles, we will provide return instructions and, where appropriate, cover the approved return-shipping cost.

General Returns

Because many Lore Collectibles products are limited-production collectibles, all sales are generally final unless the item is damaged, defective, incorrect, or otherwise eligible for return under this policy.

We do not generally accept returns or issue refunds for:

  • Buyer’s remorse

  • A change of mind

  • Ordering the wrong product or variant

  • Minor manufacturing or paint variations

  • Damage caused after delivery

  • Normal wear, improper handling, alteration, or misuse

  • Products purchased from an unauthorized third-party seller

Any exception must be approved by Lore Collectibles in writing before the item is returned.

Approved returns must be:

  • Unused and in the condition received

  • Complete with all accessories, inserts, and components

  • Returned in the original packaging

  • Accompanied by proof of purchase

Unauthorized returns may be refused.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Original shipping charges are non-refundable unless the return results from a damaged, defective, incorrect, or otherwise eligible item attributable to Lore Collectibles.

Any approved return-shipping cost, restocking fee, or other deduction will be disclosed before the return is accepted.

After Lore Collectibles issues a refund, your financial institution may require additional time to post it to your account.

Lost, Stolen, or Misdelivered Packages

Lore Collectibles is not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided at checkout.

Customers are responsible for entering a complete and accurate shipping address. Please contact us promptly if you notice an address error. We cannot guarantee that an address can be changed after an order enters processing or ships.

For packages lost in transit, contact us at info@lore-collectibles.com so we can review the tracking information and determine the appropriate next steps.

Reservations and Pre-Orders

Lore Collectibles may offer certain products through reservations, pre-orders, limited editions, crowdfunding campaigns, or other advance purchase programs. These programs are collectively referred to in this policy as “Reservations.”

This section applies unless the applicable product page, campaign, confirmation, or Reservation terms state otherwise.

Reservation Fees

Unless expressly stated otherwise, Reservation fees are non-refundable.

Reservation fees secure a customer’s place in line, help Lore Collectibles evaluate production demand, and offset administrative, payment-processing, campaign, licensing, and production-planning costs associated with offering advance purchase opportunities.

Where applicable, the Reservation fee will be credited toward the final purchase price if production proceeds.

Customer Cancellation Before Production

Customers may cancel a Reservation before production begins by contacting info@lore-collectibles.com or, when available, by using the preorder-management link provided in the confirmation email.

Cancellation releases the customer’s reserved production slot. Unless the applicable Reservation expressly states otherwise, the Reservation fee remains non-refundable.

Production Thresholds

Certain Reservations may require a minimum number of customer commitments before production begins. When a minimum production threshold applies, it will be disclosed on the applicable product page or campaign.

If the required production threshold is not met and Lore Collectibles elects not to proceed with production, all Reservation fees paid for that campaign will be refunded to the original payment method.

If production proceeds and a customer independently chooses to cancel before production begins, the Reservation may be canceled, but the Reservation fee remains non-refundable unless the applicable terms state otherwise.

Final Payment

If production proceeds, customers will be notified when the remaining balance is due.

Where applicable:

  • The Reservation fee will be credited toward the final purchase price.

  • The remaining balance must be paid within the timeframe stated for the Reservation.

  • Failure to complete payment by the stated deadline may result in cancellation of the Reservation and forfeiture of the Reservation fee.

Full-Payment Pre-Orders

Some products may be offered as full-payment pre-orders rather than Reservation-fee programs.

Unless the applicable product page states otherwise, requests to cancel a full-payment pre-order before shipment will be reviewed under the terms disclosed when the order was placed. Any approved refund, store credit, fee, or other cancellation remedy will be governed by those campaign-specific terms.

After a pre-order has shipped, the damaged, defective, incorrect-item, and general-return provisions of this policy apply.

Production and Delivery Estimates

Production and delivery dates for Reservations and pre-orders are estimates and are not guaranteed. Delays may result from manufacturing, licensing approvals, quality-control reviews, freight conditions, customs, carrier delays, or other circumstances outside Lore Collectibles’ reasonable control.

A change in an estimated production or delivery date does not automatically entitle a customer to a refund unless the applicable Reservation terms state otherwise or Lore Collectibles cancels the product.

Campaign-Specific Terms

Some Reservations or pre-orders may include different payment schedules, refund rights, cancellation terms, production thresholds, deadlines, or other conditions.

When campaign-specific terms differ from this policy, the terms disclosed on the applicable product page, campaign page, order confirmation, or preorder-management page will govern.

Exchanges

We do not guarantee exchanges because inventory may be limited. When an exchange is approved but the requested replacement is unavailable, Lore Collectibles may offer a refund, store credit, replacement part, or another reasonable resolution.

Contact Us

For questions about a return, refund, damaged item, Reservation, pre-order, or cancellation, contact:

Lore Collectibles
Email: info@lore-collectibles.com