Refund policy

Lore Collectibles Quality Guarantee, Preorder, and Cancellation Policy

At Lore Collectibles, we are dedicated to delivering premium-quality, scaled models that meet our rigorous standards. Below, we outline our Quality Guarantee, Resolution Process, and Preorder/Cancellation Policy, incorporating features available through Shopify for seamless customer service.

Quality Guarantee and Resolution Policy

Our Commitment to Quality
Every collectible we deliver reflects our dedication to excellence. Here’s how we ensure premium quality:

Inspection: Each figure undergoes two rigorous inspections—once at the manufacturer and again before leaving our warehouse.

Materials: We use only the finest materials to guarantee durability, intricate detailing, and authenticity.

Secure Packaging: All items are packed with care to prevent damage during transit.

Resolution Process
If you encounter any issues, we’ve made it simple to request assistance using Shopify’s features. Follow these steps for resolution:

1. Submit Feedback or Issues via Shopify’s Order Portal

Select the relevant order and click on the “Report an Issue” button.

2. Provide Details

Fill out the provided form with the following:

Your order number (auto-populated for convenience).

Clear photos or videos showing the issue.

A detailed description of the problem.

3. Track Your Request

Once your issue is submitted, you can track the status directly in your Shopify account under "Customer Support Requests."

Resolution Options
We’ll work to resolve the issue quickly:

Replacement: Damaged or defective items will be replaced free of charge.

Exchange or Return: If necessary, we may request a return for further inspection or exchange.

Store Credit: If other options aren’t feasible, store credit will be issued for future purchases.

Important Notes
Minor variations in paint or sculpt are a natural part of handcrafted collectibles and do not qualify as defects.

This policy applies exclusively to purchases made through our official website powered by Shopify.

We’re committed to ensuring your satisfaction with every collectible you receive.

Contact Us
If you prefer to contact us directly, email us at info@lore-collectibles.com or use the “Contact Us” form on our Shopify site.

Preorder and Cancellation Policy
Preorders help us secure production quantities and offer you exclusive access to limited-edition collectibles. We’ve streamlined the process to manage cancellations through Shopify’s features.

Preorder Terms
Payment: Full payment is required at the time of preorder to reserve your item.

Estimated Delivery: Delivery dates are approximate and subject to changes in production timelines.

Cancellation Policy
Before Shipping: To cancel a preorder before it ships, log in to your Shopify account, navigate to your order, and select "Cancel Preorder." You’ll receive store credit equal to your purchase amount.

No Cash Refunds: To support the creation of limited-production collectibles, we do not offer cash refunds for preorder cancellations.

Added Value: Store credit for cancellations may include a bonus or discount for future purchases as a token of appreciation.

Important Notes
Store credit issued for preorder cancellations has no expiration date and can be used on any future purchase.

This policy applies to all preorders placed through our official Shopify store.

Contact for Cancellations
For further assistance, contact us at info@lore-collectibles.com or use the “Contact Us” form available on your account dashboard.

Shopping Cart Terms (at Checkout)
To ensure clarity, include the following message in your shopping cart at checkout:

Preorder Terms and Cancellation Policy
By placing this preorder, you agree to our cancellation policy: cancellations result in store credit equal to the purchase amount (no cash refunds). Store credit does not expire and can be applied to any future purchase.

For questions or assistance, contact us at info@lore-collectibles.com or through your Shopify account.